We collect certain basic information about you when you visit our website. We recognise the importance both of keeping that information secure and of letting you know what we intend to do with it.
We may amend our policy to reflect changes to our business, website or to data protection law or legislation. We therefore ask you revisit this policy on a regular basis to ensure you are familiar with its terms.
This policy only applies to our website; if you follow a link out of our site or leave our site in some other way, this policy will no longer apply.
The policy sets out (1) who we are and describes (2) the information we collect (3) what we do with it (4) how you can find out more.
Who we are
This website is provided by Interactive Development Support Limited. More information about Interactive Development Support Limited may be found by Contacting Us.
For our address details, please see our contact us page. We are a registered Company in England and Wales 04462419. Our registered address is:
3-5 Brenkley Way,
Blezard Business Park,
Newcastle Upon Tyne
The information we collect
We collect information from you when you complete our on-line forms by means of ‘cookies’ when you use our site, and in the form of ’traffic data’.
In general, we will collect the information we need to provide you with the service to which the form relates.
Where we ask for more information to help us improve our services, over and above the basic required information, your response is voluntary and you are free not to provide us with more information if you would prefer not to do so.
Cookies are small text files that are stored on your computer’s hard drive by websites you visit to enable the site to ’remember’ who you are. In general, cookies are only visible to the site that serves them, not to other websites. ‘Serves’ means places on your computer’s hard drive.
The Cookies we use
We use the cookies on this website to help you navigate our website efficiently, perform certain functions and to collect site statistics. These cookies do not store any personal information that would, on its own, allow us to identify individual users of this service without your permission.
Please be aware that restricting cookies may impact on the functionality of the Interactive Development Support Limited website and could mean that key features do not work properly. We strongly recommend allowing cookies from this website so that we can provide you with a full service.
To help you make an informed decision, we have categorised the cookies used on this site into two categories;
Analytics cookies – Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Performance cookies – Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
The cookies used on this site are explained below.
_ga – This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gid – This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.
_gat – This cookies is installed by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites.
How to control and delete cookies
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies.
For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
We do not use ’spyware’, that is web bugs or hidden identifiers or other similar devices to gain access to information, store hidden information or to trace your activities.
We keep a record of traffic data which is logged automatically by the server. This includes your IP address, the website address you visited before ours, the website address you visit after leaving our site and which pages you visit on our site. We do not store or analyse this traffic data in a way that identifies any individual. We also use Google Analytics for site statistics – see ‘Cookies’ above for details of how this works.
What we do with your information
We use your information to provide you with relevant support, information or other content and services that you request.
When we share it
We may disclose your information to third parties in certain circumstances.
Suppliers who process information on our behalf, such as our IT service providers. They will have incidental access to your information but will be obliged to act only on our instructions and to keep your information secure.
We may disclose your information to law enforcement or regulatory bodies if required to do so by them.
We may also disclose your information to a third party in the context of actual or threatened legal proceedings or if otherwise required to do so by law.
Your information will not be disclosed to or shared with any third party except as specified above.
How we keep it secure
Only authorised personnel and contractors have access to your information.
We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.
Transfers outside Europe
Data protection legislation is harmonised throughout the European Economic Area (EEA), which comprises the EU member states, Norway, Iceland and Liechtenstein. Countries outside the EEA do not generally have the same level of protection for personal information as those within the EEA.
Because of the way the Internet works, it is possible that the information you provide to us could be routed via countries outside the EEA. However this is not considered a ‘transfer’ under data protection legislation and unless you are from outside the EEA, we will not transfer any information we collect from you outside the EEA without your permission or as permitted by law.
Further information about data protection issues including the online Register of Data Controllers can be found at http://www.ico.gov.uk
Finding out more
You can ask us to stop sending you material at any time by writing to the address or email address on the Contact Us page. Please specify what you wish us to do clearly.
Further information about data protection issues including the online Register of Data Controllers can be found on the Information Commissioner’s website.